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Terms of Services
Guest Count
Advance notice for placing your order will vary depending on the size of your event. It is up to the client to provide the final guest count 4 business days prior to the event. Increase in guest count will be accommodated whenever possible.

A one-week notice is required for cancellation of an event with no charge to the client. Less than one-week notice will result in a 50% fee of the total estimated cost. Drops off Orders are subject to a 25% fee within 24 hours & a 50% fee on the day of the event.

A deposit of 50% is required to confirm an event and is required at contract execution. Balance is COD. The minimum order for Food & Beverage is $100.00.

The Secret Ingredient Accepts- MasterCard, VISA & American Express. Checks with proper identification, and or corporate checks.
Solution Graphics
The Secret Ingredient delivers within the South Bay area. A $25.00 charge for downtown San Jose, an additional $25.00 for return pickup of equipment. For deliveries outside South Bay Area, delivery charge will be $50.00.

Please allow 24 hour notice on all drop-off deliveries when possible.

Last minute emergency orders may be accepted, subject to availability. Prices subject to change.

Local Sales tax will be added to all orders.